/* 我的记录 / 咨询记录 */
.records-hero{background:#222e3c;color:#fff;padding:52px 0 46px}
.records-crumb{font-size:13px;color:rgba(255,255,255,.72);margin-bottom:18px}
.records-crumb a{color:inherit;text-decoration:none}
.records-crumb span{margin:0 8px}
.records-hero h1{font-size:40px;font-weight:700;margin:0 0 12px;color:#fff}
.records-hero p{max-width:680px;font-size:14px;line-height:1.8;color:rgba(255,255,255,.85);margin:0}
.records-body{background:#f4f7f2;padding:36px 0 64px;min-height:420px}
.records-tabs{display:inline-flex;flex-wrap:wrap;gap:4px;background:#e9efe6;padding:5px;border-radius:999px;margin-bottom:24px}
.records-tabs a{padding:8px 18px;border-radius:999px;color:#4c6353;font-size:14px;text-decoration:none;line-height:1.4}
.records-tabs a.active{background:#dcebdc;color:#1f5138;font-weight:600}
.record-card{background:#fff;border:1px solid #e4ebe1;border-radius:14px;padding:20px 24px;margin-bottom:18px;box-shadow:0 2px 10px rgba(31,81,56,.05)}
.record-head{display:flex;align-items:center;gap:10px;flex-wrap:wrap;padding-bottom:14px;border-bottom:1px dashed #e6ece4}
.record-no{font-weight:700;color:#1f5138;font-size:15px;letter-spacing:.3px}
.chip{font-size:12px;padding:2px 10px;border-radius:999px;line-height:20px}
.chip-type{color:#1f5138;border:1px solid #1f5138;background:#fff}
.chip-wait{color:#c9473c;border:1px solid #f0b5af;background:#fdf0ef}
.chip-done{color:#2f7d4f;border:1px solid #b7dfc3;background:#edf8f0}
.record-date{margin-left:auto;font-size:12px;color:#8a9a8f}
.record-product{margin-top:16px;font-size:15px;color:#22392c;line-height:1.7}
.record-label{color:#1f5138;font-weight:600}
.record-meta{display:flex;flex-wrap:wrap;gap:8px;align-items:center;margin-top:6px;font-size:13px;color:#7b8f81}
.record-meta i{font-style:normal;color:#c9d5cc}
.record-chat{margin-top:18px;padding:16px;border:1px solid #e6ece4;border-radius:12px;background:#fafcf9;height:500px;overflow-y:auto;display:flex;flex-direction:column;gap:12px}
.record-chat::-webkit-scrollbar{width:6px}
.record-chat::-webkit-scrollbar-thumb{background:#c8d6ca;border-radius:3px}
.record-chat::-webkit-scrollbar-track{background:transparent}
.chat-row{display:flex}
.chat-row.right{justify-content:flex-end}
.chat-row.left{justify-content:flex-start}
.chat-bubble{max-width:82%;border-radius:12px;padding:10px 14px;font-size:14px;line-height:1.7;word-break:break-word}
.chat-row.right .chat-bubble{background:#1f5138;color:#fff;border-bottom-right-radius:3px}
.chat-row.left .chat-bubble{background:#f2f5f1;color:#2c3e33;border-bottom-left-radius:3px}
.chat-name{font-size:12px;opacity:.75;margin-bottom:3px}
.chat-time{font-size:11px;opacity:.6;margin-top:4px;text-align:right}
.chat-hold{background:#f2f5f1;color:#8a9a8f;font-size:13px;border-radius:12px;padding:8px 14px}
.record-reply{margin-top:14px}
.record-reply-form{display:flex;gap:10px}
.record-reply-input{flex:1;min-width:0;border:1px solid #d5e0d2;border-radius:999px;padding:10px 16px;font-size:14px;color:#2c3e33;outline:none}
.record-reply-input:focus{border-color:#1f5138}
.record-reply-btn{border:0;background:#1f5138;color:#fff;border-radius:999px;padding:0 22px;font-size:14px;cursor:pointer}
.record-reply-btn:disabled{opacity:.6;cursor:default}
.records-empty{background:#fff;border:1px dashed #d5e0d2;border-radius:14px;padding:60px 20px;text-align:center;color:#8a9a8f}
.records-empty i{font-size:36px;color:#c3d2c6;margin-bottom:10px}
.records-empty p{margin:0;font-size:15px;color:#52665a}
.records-empty .sub{font-size:13px;color:#8a9a8f;margin-top:6px}
@media (max-width:768px){
 .records-hero{padding:36px 0}
 .records-hero h1{font-size:30px}
 .record-card{padding:16px}
 .record-date{margin-left:0;width:100%}
}
</tool_result>